Your Say

Text Box:           Marine Park First School

Your Say

Parent and Carer Information Questionnaire Summary Spring 2013

Marine Park First School
Park Road
Whitley Bay
United Kingdom, NE26 1LT

Tel: 0191 2534343

[email protected]

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At the spring governor meeting, governors discussed the effectiveness of communication with parents/carers. Governors recognised that we deploy a range of approaches including texts, paper based communication, home-school books, regularly updates to the website with newsletters, photo slideshows, curriculum information, links to further information such as e-safety etc. Governors were keen to find out what parents/carers so sent out the following questionnaire. Here are the results.

Governors are due to review the results and suggestions submissions. Many of these comments and responses will be published following this review.

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Strongly agree



Strongly disagree

Strongly agree/agree

Disagree/Strongly disagree


I/We feel well informed about my child’s achievement, well-being and development?

For example:  parents evenings, annual pupil reports, daily contact with your child’s teacher(s), class assemblies.








I/We feel well informed about the school’s work?

E.g. texting service, website, fortnightly newsletters, letters, half termly parent information sheets, half termly slideshow, annual report information meetings with new class teacher, information meetings about particular themes e.g. reading, writing, Robinwood,








Information shared with parents/carers is coordinated, up-to-date, accessible, accurate and timely?

 E.g. texting service (as required), website, fortnightly newsletters, letters, half termly parent information sheets, half termly slideshow, termly parents evening/report, notice board








There are clear and accessible channels for parents and carers to communicate with the school which I/we feel able to pursue?

E.g. availability of staff, written communication such as home-school book/reading records/letters.







Number of respondents



· I feel happy with the level of communication.

· Feedback is appropriate and effective, we are fully informed of our daughter progress.

· Think **** is very lucky to go to this school. Very impressed by it!

· The school has outstanding communication with parents. Parents are fully informed and up to date with all areas.

· I think the relationship between parent and teacher is important. I have been lucky since *** started at this school that all teachers have been very approachable so far.

· I think being able to see the staff and Headteacher every morning is a real positive and makes communication much more positive.

· Generally I feel the school keeps me well informed about activities, dates and my child’s progress.


· This isn’t a suggestion but I’d like to take this opportunity to say how much we love the learning journey– a great way to know what’s going on.

· I really like the learning journal that comes home weekly for my daughter in reception. It is a weekly update on her progress and something we can contribute to. Could other year groups have this too? We love it when certificates for good work come home.

· I love the little red book that we write in for how our children do in reading. It’s so nice to read the teacher’s comments on how my child is developing in reading. Perhaps we could have another small writing book that would always stay in the child’s bag and parents or teachers could write in it relation to overall well-being but only write in it if there was something special or as a parent /teacher if there was anything we were wondering, happy or worried about.

School response: We are pleased parents value the learning journeys. We feel that they are a wonderful record of your child’s time in Nursery and Reception. We are considering ways of developing a variation of the learning journey across the school. The red book is not limited to home school communication about reading only. Please use this or the learning journey to communicate with staff.


· The opportunity to come in and view the children's classroom/work on open afternoons (as you have offered in the past) was a very good idea. It would also be nice on occasion to be invited in to work alongside the children on projects activities.

· Would love to have ore “open afternoons” so I can see my daughters work more regularly over the school year.

· We would like to be involved with some of the work e.g. maths morning or super science fest etc.  Maybe 2 or 3 times per year.

· More opportunities to see the classroom and informally discuss progress with teachers.

School response: This suggestion has been raised several times so is something we will try to develop next year.


· Already have opportunity to speak to teacher every day, use the learning journey and reading red book as well as discussions with me child– can’t fault the school.

· I am happy with the levels of positive feedback given the ratio of children to teachers. Like most parents, I’d expect any concerns or problems to be communicated quickly to me, but it would help to know about the procedure for doing so e.g. what constitutes a concern, meeting with parents

· I feel it is difficult to speak to the class teacher for informal matters. In previous years it has been much easier. I feel that the Year 3 teachers are fairly “hand off” with regards to the parental contact on a day to day basis. I would like to see a school Facebook page although I realise this creates work for office staff– perhaps administered by parent volunteers.

·  There has been some improvement from previously. For me, communication of a paramount importance and influences every area of (school) life. Although there is a lot of communication, in general, we don't feel that we have the same degree of involvement in our child’s education then previously. Part of this will be to do with her reaching Y4, but we think there are areas for improvement.

School response: The drop off and collection arrangements change slightly as the children enter key stage 2; their classrooms are upstairs, pupils come in as part of a large group rather than individually with an adult and pupils are encourage to be more independent. This may account for parental views of communication and involvement.  Staff in all classes come out to collect and hand over children at the start and end of every day. This provides an opportunity for parents/carers to come over and talk to them. Staff are happy for you to speak to them before or after school whenever the need arises. In addition, if you would like a private conversation, staff will try to see you straight away or arrange a convenient time to do so.


· It would be nice if a list of pupils who had been awarded certificates in assembly was available on the website.

· Texting really helps as a reminder, paper newsletters are informative to read.

· Excellent use of texting to prompt parents. Paper based reminders and also on the web. There isn’t much social networking.

· I prefer communication via text/email or social media.

· I prefer paper based communication via book bags.

· I would like a Facebook page.

· I think it would be very helpful for the school to be on twitter #mpfs

· I think notes in the school bag work well

· Paper based is effective, though I haven't seen any evidence of the policy to send newsletters through one sibling to minimise waste (a small concern for me but seemingly a big one for the kids who describe themselves as eco warriors)

· Definitely not more paper based communication– it does arrive home safely but it would be more convenient to receive emails e.g. parent mail or to use twitter.

· Information via web and social media would be valuable. Whilst paper based communication is useful, I feel the school produces a lot of paper info and it would be nice to be able to opt out of this.

· Paper based is best.

· Paper is the most inclusive medium. Website is good.

· Facebook and twitter is open to abuse.

· Social media is a good way for parents to work together on events but not necessarily best for school communication but an avenue which could be explored for fundraising.

· It is quite tricky to refine what is important from all the other “stuff”. In particular, the fortnightly newsletter and parent information sheets could do with a revamp. For us, there’s far too many words on these sheets, and I know from my work with those who have a learning disability that this perception can put a massively high proportion of people off from reading any of it 

School response: There are a range of  feelings about the best way to communicate and how effective the current communication is. The school currently uses a mixed economy of communication relying mainly on texting and paper based communication with much of this also published on the school website. The school seeks to relay only important information and attempts to do this in the most succinct, far reaching, efficient and cost effective method possible. We recognised that not all of the information is equally valuable to all parents/carers.

Social media is something the school will need to keep under review. At this stage it seems to offer only marginal additional benefit (over text, paper and web) whilst requiring additional administration/vetting etc.

There are high levels of satisfaction based on the results to this questionnaire. On that basis it seems reasonable to continue in much the same way.