Your Say

Text Box:           Marine Park First School

Your Say

Marine Park First School
Park Road
Whitley Bay
United Kingdom, NE26 1LT

Tel: 0191 2008723

[email protected]

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Back to the "Your Say" contents pageRobinwood 2018 Questionnaire Results

Summary: We were pleased to note very high satisfaction levels in response to the questions asked and that there were no “inadequate” judgement. We observed pupils develop emotionally, socially and physically whilst at Robinwood. We also think the pupils had a wonderful time and the questionnaires and positive comments seem to confirm this view. Thanks go to Mr. Harrison for organising the trip and to the Marine Park and Robinwood staff for the very high standard of care and instruction provided.

 

Outstanding

1

 

2

Neutral

3

 

4

Inadequate

5

How would you rate the information you received prior to Robinwood?

31 (60%)

21 (40%)

0

0

0

How would you rate the arrangements for paying for the trip?

33 (66%)

16 (31%)

3 (6%)

0

0

Suggestions for improvements prior to the trip:

· Give more information to the children e.g. the same sort of talk that parents get.  I think this would have allayed some fears from the kids.  They seemed to know less than the parents, which was a shame. (Response– We do give children much of the same information and have meetings with the children before we go)

· Not a suggestion for improvement more of a thank you / compliment.  I shared some concerns on my form prior to the trip.  Mr McKay invited me in for a meeting and was very responsive and proactive about my concerns.  This really reassured me thank you.

· Reminders / prompts to use the pay ahead savings method.  It started well then kept forgetting to top up.  This isn’t the schools responsibility just would be helpful if occasional text came out.

· Online payment straight to Robinwood. (Response– Robinwood invoice the school so this won’t be possible)

· Perhaps have the final meeting a week earlier so you have a weekend for final preparations.

· It was difficult to attend the final information session the week of the trip due to it falling in the middle of the working day

· The meeting prior to the trip was at 3pm which meant parents who work could not attend.  A letter was given covering the info at the meeting but a later time for all parents to attend would be a good idea.

· Response– The meeting is quite short and we do not think it would justify an evening meeting especially when there are Middle School open nights around the same time. We realise that not everybody can attend so we send the information out to all parents in a letter and also upload the information to the website. We have tried the meeting on the Friday before we go and can see that this might be useful in terms of last minute preparations/purchases. We will consider trialling holding the meeting on the Friday before we go in 2019.

 

Outstanding

1

 

2

Neutral

3

 

4

Inadequate

5

Value for money;

21 (40%)

25 (48%)

5 (10%)

1 (2%)

0

The range of experiences offered to the children;

46 (88%)

5 (10%)

1 (2%)

0

0

The accommodation and the food;

31 (60%)

17 (33%)

3 (6%)

1 (2%)

0

The quality of care and instruction from Marine Park and Robinwood staff;

40 (77%)

12 (23%)

0

0

0

Suggestions for improvement whilst we are away:

· Try not to have too much fun! A didn’t want to come home!

· D enjoyed the trip Thank You!

· It was a fantastic experience!

· Longer time we’re there.  (Response– We think that 2 nights is about right for the age of the pupils)

· Louder fire alarms (Response– the alarms were very loud but we did notice that some children needed waking by an adult too)

· Piranha pool hotter (Response– We fed this back at the time.)

· E didn’t like the food on offer but did have a great time with a good range of activities.

· Making sure they put covers on the duvets

· Bedding was a bit thin – child was cold (perhaps children could have access to extra blankets or could bring a sleeping bag)

· The only thing A suggested was ….. please have comfortable beds!

· Comfier beds apparently!

· Response– We will feed this back to Robinwood

· Maybe a couple more texts to let us know how they were getting on!

· More messages to parents during trip (and at least one in the evening)

· More accurate and informative texts.

· Response– We send a number of SMSs whilst the pupils are away and to inform parents as accurately as possible—for example the arrival time back at school on Friday. If everything is going to plan, the staff at Robniwood phone the school once per day so we are not sure what further information we would put in additional texts. Be assured, staff at the centre or at school would contact a parent/carer directly if there was a problem.

Thank you for taking the time to complete this survey. If there are any additional comments or suggestions, please use this box or turn over.

· L had a wonderful time thank you so much!  A real rite of passage thoroughly enjoyed.

· I would personally like to thank Miss Blackburn and a male Robinwood staff (no name) who helped J when he was ill with a migraine.  Thanks again.

· Thank you so much to everyone that helped to make this trip happen.  T had an amazing time.

· A had a great time at Robinwood.  Fab memories for her!

· It was awesome

· A loved her time away and didn’t want to come back!

· A had an absolutely amazing time.  Staff from MPFS were lovely – giving him cuddles and settling him when he was tearful and homesick.  I can see a difference in A’s confidence as a direct result of Robinwood.  Well done and thank you (loads) to all involved.

· Thank you to all the staff who gave their time so J could experience and have fun at Robinwood.

· Brilliantly organised and managed by the staff involved!  Felt totally confident my child would be very well cared for.  Look forward to the photos!  (Heard the Robinwood staff were great with the kids too!)  Thank you for a great experience and memories!

· Impressed at the care taken to provide coeliac friendly food.

· My three children all loved Robinwood.  It was a fantastic experience and something they talk about all the time.  Thank you for this wonderful opportunity!

· Sounds like the children had an amazing time and it has been great as a confidence and resilience builder.  E thinks it should have been 3 nights!  Also a second text (maybe teatime) would have been greatly appreciated.

· I would just like to say a massive thank you. C has made amazing memories.

· Some of the responses above are probably child’s personal taste.  Overall we felt he was really well supported by MP staff and were encouraged to have the best experience possible.

· Make the activities longer.  Many thanks to all the staff involved.

· Had a fantastic time with lovely memories.

· It may be better for parents to not wait and wave to the bus.  It felt ages and I would have been happy to leave after the hall goodbye. Response– There is no obligation to stay and some parents say goodbye earlier.

· Take lots of photos and sell them to parents on return to raise money for the school.

· N adored every aspect of Robinwood – especially the amazing staff.  We felt she was happy and safe.  Thank You!

· Feedback forms usually have 1 for bad and 5 for excellent.  If people aren’t paying attention this might skew your results. Response– We will bear that in mind– hopefully the headers avoided this risk.

· Thanks to all the staff that helped on the trip.  A had a fantastic time!